Effective Date: 27/09/2024
Last Updated: 19/02/2025
Chronova Store (“we,” “us,” or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, and share information when you interact with:
Our website (www.chronova.store)
Third-party platforms like Walmart, Amazon, eBay, Etsy, and other marketplaces
By using our services, you agree to the terms of this Privacy Policy.
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1. Information We Collect
We collect and process information to provide you with efficient and secure services.
A. Personal Information:
Identity Information: Name, email address, phone number, date of birth
Address Details: Billing and shipping addresses
Payment Information: Credit/debit card details, UPI, PayPal, and other payment methods
B. Technical Data:
IP address, browser type, operating system
Cookies, browsing activity on our website
C. Order & Platform Data:
Purchase history, order details, and transaction details on third-party platforms (e.g., Walmart, Amazon, eBay, Etsy)
Customer reviews and feedback
D. Legal & Compliance Data:
Customs and shipping documents for cross-border transactions
Information required for tax compliance
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2. How We Use Your Information
We use the data collected for the following purposes:
1. Order Fulfillment:
To process and ship your orders efficiently across borders.
To provide real-time updates about your order and shipment.
2. Payment Processing:
To ensure secure transactions using payment gateways like PayPal, Payoneer, or Stripe.
3. Improved User Experience:
To personalize recommendations and provide tailored offers.
To enhance website functionality through analytics.
4. Marketing and Communication:
To send promotional emails, discounts, and special offers (only if opted-in).
5. Compliance with Laws:
To adhere to GDPR, CCPA, and other international privacy laws.
To meet customs and tax requirements for global shipping.
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3. Sharing Your Information
We share your data only in the following scenarios:
Logistics Partners: With shipping providers like FedEx, DHL, USPS, and others to deliver your orders internationally.
Payment Processors: To facilitate secure transactions with providers like PayPal, Payoneer, Razorpay.
Third-Party Platforms: For order management on Walmart, Amazon, Etsy, eBay.
Regulatory Bodies: When required by customs or tax authorities.
We do not sell or rent your personal data under any circumstances.
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4. International Data Transfers
As an international business, your data may be transferred to and processed in countries outside your residence, including the USA, UK, and EU. We ensure that such transfers comply with GDPR and other applicable regulations.
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5. Data Security
We prioritize your data security and implement the following measures:
SSL encryption for secure browsing and transactions.
Regular system audits and penetration testing.
Limited access to sensitive data for authorized personnel only.
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6. Cookies and Tracking Technologies
We use cookies to:
Save your preferences for future visits.
Provide analytics and improve website performance.
You can manage your cookie preferences through your browser settings.
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7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
Access & Update: Review or correct your data.
Delete Data: Request deletion of your information, where applicable.
Data Portability: Receive a copy of your data in a structured format.
Withdraw Consent: Opt-out of marketing communications or cookies.
To exercise these rights, contact us at support@chronova.store.
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8. Compliance with Global Regulations
This Privacy Policy is compliant with:
GDPR (General Data Protection Regulation): For customers in the EU and UK.
CCPA (California Consumer Privacy Act): For customers in California, USA.
India’s IT Act: For compliance in India.
Walmart, Amazon, eBay Policies: Adhering to privacy standards required by these platforms.
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9. Retention of Data
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or comply with legal obligations.
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10. Updates to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will always be available on our website.
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11. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
Email: support@chronova.store
Phone: +91 99713 65147
Address: H.No 123 Floor 1st Street 5 Village Wazirabaad Delhi 110084 India