- Mission Statement
Chronova strives to bring high-quality, ethically crafted leather accessories to the global marketplace. We are committed to offering products that reflect our core values of craftsmanship, sustainability, and customer satisfaction, with a focus on both the USA and European markets.
- Product Quality & Compliance
All products sold through e-commerce marketplaces in the USA and Europe must adhere to local product quality standards, including safety regulations and labeling requirements.
Leather accessories are manufactured using ethical sourcing methods, and we ensure that all our goods comply with the applicable laws of the destination country, such as REACH (Registration, Evaluation, Authorization, and Restriction of Chemicals) in the EU, and Consumer Product Safety Improvement Act (CPSIA) in the USA.
Our products are subject to quality checks before shipment, ensuring they meet the highest standards of durability and craftsmanship.
- Pricing, Currency, and Taxes
Prices for USA and European customers will be listed in the local currencies of the respective regions (USD for the USA, EUR for Europe).
All prices are exclusive of applicable taxes, customs duties, and shipping costs, which will be calculated at the time of checkout.
Sales tax: Chronova complies with local tax laws in both regions, including VAT in Europe and applicable sales taxes in the USA. Taxes will be charged as per the regulations in the respective regions.
- Shipping and Delivery Policy
Shipping Regions: We offer shipping to both the USA and Europe through reliable international courier services.
Delivery Time: Orders to the USA and Europe will be processed within [2-3] business days. Estimated delivery time is [2-05] business days, depending on the destination and shipping method selected.
Customs and Import Duties: Customers are responsible for paying any customs duties, import taxes, or additional charges imposed by local authorities. Chronova does not cover these costs.
- Return, Refund, and Exchange Policy
Return Policy: Products can be returned within [30 days] of delivery, provided they are unused and in their original packaging.
Refund Process: Refunds will be processed within [7-10] business days once the returned product has been received and inspected.
Exchange Policy: Exchanges are available for defective or damaged items.
Shipping for Returns: Customers are responsible for return shipping costs, except in cases of defective or incorrect items.
European Union (EU) Law: In compliance with EU consumer protection laws, customers have the right to a 14-day “cooling-off period” after receiving the product, during which they can cancel the order for a full refund (excluding shipping charges).
- Privacy and Data Protection
Chronova is committed to safeguarding customer privacy. All personal data collected is used solely for order processing, customer service, and improving user experience.
We comply with the General Data Protection Regulation (GDPR) for customers in the EU and the California Consumer Privacy Act (CCPA) for customers in California, USA.
Customer data is never sold to third parties, and all transactions are encrypted using secure payment gateways.
- Ethical Sourcing and Sustainability
We are dedicated to ethical business practices and sustainability. Chronova ensures that all materials used in our products are sourced responsibly, and we comply with the Modern Slavery Act in the UK and other relevant labor laws across the USA and Europe.
Our manufacturing processes adhere to environmental standards, and we work to minimize the carbon footprint of our operations.
- Legal Compliance
Chronova ensures full compliance with all relevant local, national, and international laws in both the USA and Europe, including product safety, intellectual property, and consumer protection regulations.
All our products are trademarked under the Chronova brand. Any unauthorized use of our brand is prohibited and will be legally pursued.
We adhere to export laws and regulations set by the Government of India, ensuring compliance with the Foreign Trade (Development and Regulation) Act and Export Policy of India.
In case of any dispute, we will resolve issues amicably. If necessary, legal action will be taken under the jurisdiction of [Indian/USA/European courts, depending on the location of the dispute].
- Customer Support and Communication
Contact Details:
Email: support@chronova.store
Phone: +919971365147
Business Hours: Monday to Friday, 9 AM – 6 PM IST
Customer Support Languages: English, Hindi
For any inquiries related to product orders, returns, or general queries, customers can reach us via email or phone.
- Dispute Resolution
In the case of disputes arising with customers in the USA or Europe, Chronova will initially seek to resolve the matter through friendly negotiation.
If the matter remains unresolved, disputes will be settled under the jurisdiction of Indian courts, unless the dispute pertains to specific local consumer rights laws (e.g., EU consumer laws).