Dispute Resolution Policy
At Chronova, we strive to provide our customers with high-quality products and excellent service. However, we understand that disputes may arise. This page outlines our dispute resolution process to ensure a fair and transparent resolution for all parties.
- Eligibility for Dispute
A dispute may be raised in the following cases:
You received a damaged, defective, or incorrect item.
The order was not delivered within the estimated time frame.
You were charged incorrectly for your order.
Any other valid issue related to your purchase.
- How to Raise a Dispute
To raise a dispute, follow these steps:
Step 1: Contact our customer support at support@chronova.store with your order details and issue description.
Step 2: Provide necessary proof, such as images or videos of the product.
Step 3: Our support team will review your complaint and respond within 3 To 7 business days.
- Resolution Process
Once a dispute is raised, we follow these steps:
We investigate the issue based on the provided details.
If the dispute is valid, we offer one of the following solutions:
Replacement of the product
Full or partial refund
Store credit (if applicable)
If the dispute is invalid, we will provide an explanation with supporting details.
- Dispute Timeframe
Customers must raise a dispute within 3 To 7 days of receiving the order.
Late dispute requests may not be entertained unless there is a valid reason for the delay.
- Third-Party Dispute Resolution
If you are not satisfied with our resolution, you may escalate the matter through a third-party mediator or legal authorities as per applicable laws.
For further assistance, please contact us at support@chronova.store.
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